Legal Notice,
Terms & Privacy

01

Legal Notice

Publisher

Hosting

Intellectual Property

All elements on this website — including text, visuals, logo, and graphic identity — are the exclusive property of Ismaël Hadjeris / H.I.A. Any reproduction, distribution, or use without prior written consent is strictly prohibited.

02

Terms of Service

Scope

These terms govern the commercial relationship between H.I.A (the "Provider") and any business or professional (the "Client") subscribing to H.I.A voice agent services.

Services

H.I.A provides the configuration, deployment, and ongoing management of AI voice agents for inbound call handling. Services include:

• Custom configuration of the voice agent based on Client requirements
• Integration with the Client's scheduling tools (Cal.com, Calendly, Google Calendar)
• Deployment on the Client's phone number
• Ongoing monitoring and adjustments throughout the subscription

Pricing

Applicable rates are those displayed on hia-solutions.fr at the time of subscription. Subscriptions are billed monthly with no annual commitment.

Payment

Payment is due monthly on the anniversary date of the subscription. In the event of non-payment, the Provider reserves the right to suspend the service after a 7-day notice period with no response.

Term & Cancellation

Subscriptions have no minimum commitment. The Client may cancel at any time with 30 days' notice. No refund is issued for the current billing period at the time of cancellation.

Provider Obligations

H.I.A commits to deploying the voice agent within 48 to 72 business hours following validation of the setup brief. The Provider is bound by a best-efforts obligation and does not guarantee any specific commercial outcome for the Client.

Client Obligations

The Client agrees to provide all information necessary for agent configuration, to authorize call forwarding or number transfer, and to comply with all regulations applicable to the use of automated voice systems in their industry and jurisdiction.

Liability

H.I.A shall not be held liable for revenue loss, customer loss, or data loss resulting from service interruptions caused by third parties (telephone operator, hosting provider, AI provider). The Provider's liability is limited to the total amounts paid by the Client over the preceding 3 months.

Governing Law

These terms are governed by French law. In the event of a dispute, the parties agree to seek an amicable resolution before initiating any legal proceedings. Failing that, the competent court shall be the Tribunal de Commerce de Lyon.

03

Privacy & Data Protection

Data Collected

When visiting hia-solutions.fr or booking a call via Cal.com, the following data may be collected:

• First and last name
• Professional email address
• Phone number (if provided)
• Anonymous browsing data (via Vercel Analytics — no personal identification)

Purpose

This data is used exclusively to:

• Respond to contact and demo requests
• Manage the commercial and contractual relationship
• Improve the services offered

Retention

Data is retained for the duration of the business relationship, plus 3 years for prospecting purposes, and 10 years for contractual documents (legal accounting requirements).

Your Rights

Under GDPR, you have the right to access, rectify, erase, port, and object to the processing of your personal data. To exercise these rights, contact: ismael@hia-solutions.fr

You also have the right to lodge a complaint with the CNIL (cnil.fr) if you are based in France, or your local data protection authority.

Cookies

This site uses only strictly necessary technical cookies required for page functionality. No advertising or tracking cookies are used. No consent banner is required for these cookies.

Data Transfers

The site is hosted by Vercel Inc. (United States), under the European Commission's Standard Contractual Clauses, ensuring an adequate level of data protection.